Shipping policy

UK Customers

Free Shipping
We offer free shipping for all orders within the United Kingdom.

Order processing and packing
Once your payment is confirmed, we will process your order within 1-2 business days.

Delivery time
Your order will be delivered within approximately 5 days. If you need your order faster please contact Jo ahead of ordering.

Tracking
You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can use this tracking number to monitor the progress of your delivery.

EU and International customers

Shipping Rates:
Shipping rates for EU and international orders are calculated during the checkout process. The cost is based on the weight of the package and the destination.

Order processing and packing
After your payment is confirmed, we will process your order within 1-2 business days.

Delivery Time
The delivery time varies based on the destination. Please note that shipping times may be longer for international orders compared to EU destinations.

Customs Duties, Taxes, or Fees
Customers are responsible for any additional fees, such as customs duties, taxes, or import fees, imposed by their country's customs authorities.

Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.

Please note that delivery times are estimated and may be subject to unforeseen delays beyond our control. We strive to provide the best shipping experience possible and will do our best to ensure the timely delivery of your order. If you have any further questions or need assistance, please don't hesitate to contact Jo.

Parcel Force shipping information

Shipping Carrier: Parcel Force Shipping Rates: Calculated at checkout based on the package weight and destination Estimated Delivery Time: Varies based on the destination

  1. Processing Time:

    • Orders are typically processed within 1-2 business days after payment confirmation.

  2. Shipping Methods: We offer the following shipping methods through Parcel Force:

    • Standard Shipping: Estimated delivery within 3-5 business days.
    • Express Shipping: Estimated delivery within 1-2 business days.

  3. Tracking:

    • Once your order is shipped, you will receive a shipping confirmation email containing the tracking number.
    • You can track your package using the tracking number on the Parcel Force website or their tracking portal.

  4. Shipping Restrictions:

    • Parcel Force has certain shipping restrictions based on the destination. It is the responsibility of the customer to ensure that the ordered items comply with any applicable restrictions.
    • Restricted items such as hazardous materials or prohibited goods will not be shipped and may result in order cancellation or delays.

  5. Shipping Rates:

    • Shipping rates are calculated at checkout based on the weight of the package and the destination address.
    • Customers can choose their preferred shipping method and view the associated shipping costs before completing the order.

  6. International Shipping:

    • We offer international shipping through Parcel Force to select destinations.
    • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.

  7. Order Tracking and Support:

    • For any inquiries regarding your shipment or to track your order, please contact our customer support team through [contact details].
    • We will assist you in resolving any shipping-related issues and provide updates on your package's status.

Please note that this shipping information is subject to change based on Parcel Force's policies and services. It is recommended to review the information periodically for any updates or changes.

If you have any further questions or need assistance, please feel free to contact us. We are here to help you with any shipping-related inquiries or concerns.